Dev is Vice President, Customer Experience for Cisco where he leads Proactive Services and Customer Success for Cisco CX Centers globally. His team is responsible for the modernization and delivery of all Professional Services, Operate Managed Services, and Customer Success throughout the customer lifecycle. Dev is also an active Executive Sponsor of PRIDE initiatives at Cisco and is passionate about building an inclusive future for all through proximity and sponsorship. Dev has over 25 years of experience in sales, services, cloud, software, customer success, and driving large transformations across the US and Asia. He also is a regular speaker on Managing Change.